At Marwah Trends, we believe in trust and transparency. We want your online shopping experience to be safe, secure, and hassle-free. Please read our policies below regarding shipping, delivery, and returns.
We work with Pakistan's most reliable courier services (TCS, Leopards, Trax, Call Courier) to ensure your parcel reaches you safely.
Karachi, Lahore, Islamabad, Rawalpindi: 2 to 3 Working Days.
Other Cities & Villages: 3 to 5 Working Days.
To prevent fake orders and ensure you receive exactly what you wanted, our customer support team may call or WhatsApp you for order confirmation before dispatching.
For are valuable customers Shipping Charges are free all over Pakistan.
We understand the importance of trust. That is why we primarily offer:
Cash on Delivery (COD): Pay the rider only when you receive your parcel at your doorstep.
Bank Transfer / JazzCash / EasyPaisa: Available upon request (Contact us on WhatsApp for details).
We offer a 7-Day Checking Warranty on all electronic items (like the Blackhead Remover, Hot Air Brush, etc.). If you receive a damaged, defective, or wrong product, we will replace it for free.
Defective Product: If the motor is not working or the device is broken upon arrival.
Wrong Item: If you received a different product than what you ordered.
Incomplete Package: If parts or accessories are missing from the box.
> Note: We do not offer returns or refunds for "Change of Mind" (e.g., if you simply don't like the color or design after using it).
You don't need to fill out long forms. Just message us!
Contact Us: Send a message to our WhatsApp at 0328 8877223 or email support@marwah.com
Send Proof: Share a short video or picture showing the defect/issue.
Exchange/Refund: Once approved, we will either send a replacement rider to exchange the item OR refund your amount via JazzCash/EasyPaisa/Bank Transfer within 24-48 hours of receiving the returned item.
Q: Can I open the parcel before paying? A: As per courier company policy, riders do not allow opening the parcel before payment. However, our 7-Day Checking Warranty protects you. If there is any issue after opening, we will replace it immediately.
Q: Who pays for return shipping? A: If the fault is ours (broken/wrong item), we bear the return shipping cost. If you want to exchange a non-defective item, you will pay the delivery charges.
